/FAQ’S
FAQ’S 2017-09-15T21:26:31+00:00

FAQ’S

We are more than happy to answer your elevated dog feeders questions.

Please review our questions/answers below. If you need additional help please feel free to contact us.

1 – How do I choose the right dog feeder height for my dog?

You can get some information about getting the right height for an elevated dog feeder on our pet feeder height help page.

2 – Is an elevated dog feeder better for my dog?

We think so. It has helped our own Black Labrador as a raised dog feeder bring the food/water to a better level for him. It also slowed down his food gulping quite a bit, since we also outfitted the dog feeder with a slow feed dog bowl.

Elevated dog feeders are also beneficial to older dogs suffering from arthritis and related conditions …[read more about the health benefits of elevated dog feeders].

3 – I would like to choose my pet feeder from a specific vineyard or country?

We usually choose a wine logo for you since our wine box inventory frequently changes we cannot always keep all wine logos in stock. But if you see a vineyard that you really would like, we will be happy to check on its availability for you. Simply e-mail us or call us at 203. 329.8878

4 – Can I store dog food or toys underneath your elevated dog feeders?

Yes. Since there is no bottom to the dog feeders, you can store dog food, dog treats, or dog toys underneath. The higher the dog feeder, the more storage space.

5 – How will I care for my new pet feeder?

Simply wipe clean the top of the feeder with a soapy sponge, rinse and dry. The stainless steel bowls are dishwasher-safe.

6 – ​Is the inside of the feeders protected against water and moisture?

Yes. The underneath part of the top of the feeder and the bowl cut-out rims are painted and receive three coats of the protective finish.

7 – Can your pet feeders be used outside the house?

No. They are for indoor use only. If you need a pet feeder for outside, please contact and we will be happy to apply an exterior protective finish on your feeder for you.

8 – Can the stainless steel pet bowls be removed for cleaning?

Yes. They can easily be removed for filling and cleaning. They are made out of stainless steel, which is dishwasher safe, rust proof, durable, toxin-free, non-leaching, and much more hygienic for the pets than any other porous materials which can retain bacteria.

9 – How long will my pet feeder last?

With proper care (wiping off standing water and food, etc…) your pet feeder will last for many years to come. Our Black Labrador Bird who is 14 years old, still eats and drinks out of his second dog feeder…

10 – What is your shipping policy ?

Shipping is Free for all our products within the Continental USA. Please contact us for international shipping rates. (See details).  Please allow 4 weeks for shipping from the date of the order. For express delivery and delivery outside the continental USA, please contact us for shipping charges.

11 – Can I return any item?

Only damaged or defective product discovered upon delivery . Personalized pet feeders, all products except for “natural” colored products are not exchangeable. (All products are insured by our carrier for the value of the product). You must contact us via e-mail or call us within 48 hours.

12 – Can I cancel my order?

Yes. But you must contact us via e-mail or call us within 24 hours.

13 – Who is your carrier?

FedEx Ground for continental USA deliveries. USPS for others.

14 – Will I be charged a sales tax?

No.

15 – What are your payment methods?

We accept Visa, Mastercard, all major credit cards, PayPal and PayPal Credit  . All transactions are processed via Paypal (you do not need to have a PayPal account) secure servers using 256-bit SSL encryption to scramble credit card information.

16 – What is PayPal Credit?

PayPal Credit is a PayPal service and independent from Whiner and Diner. If you have (or open) a PayPal account, you can also use PayPal Credit with purchases of $99.00 and over. No payments + No Interest if paid in full within 6 months. [read more here].

17 – I am not comfortable purchasing any product over the internet, can I do it you over the phone?

Yes. Simply call us at (203) 329-8878

18 – Where are your products made?

Whiner and Diner pet products are designed and manufactured in Stamford, CT – USA.

All products are made-to-order. Please allow 4 weeks for shipping after the date of your order.