Shipping & Returns.
What is your shipping policy?
Our products ship FedEx from Stamford CT. FedEx shipping fees depend on the destination and size, weight of the package. We have two rating systems depending on your location, East of the Mississippi or West of the Mississippi.
Shipping is free for the Armed Forces. We insure all products for their actual value.
Please allow 4 to 5 weeks for shipping from the date of the order. For express delivery, international delivery and outside the Continental USA, please contact us for shipping charges.
Can I return any item?
Only damaged or defective products discovered upon delivery. Used pet feeders are not returnable. You must contact us via e-mail or call us within 48 hours.
How do I return an item?
When shipping your return item, be sure to include a copy of the invoice and use a reputable shipper that provides tracking services as we are not responsible for lost or damaged return shipments. It is also a good idea to insure the product for its actual value. Please allow 2 weeks for processing and the credit for your item to be applied to your account.
What is your return address?
Whiner and Diner
3043 High Ridge Road
Stamford, CT 06903 – USA